dk11 Privacy Policy

dk11 ("dk11," "we," "our," "us") operates the online gaming platform accessible at dk11.buzz and any associated mobile-optimised interfaces (collectively, the "Platform"). The protection of personal data belonging to our players and website visitors is a core obligation that dk11 takes seriously under the terms of its international gaming licence and as a matter of principle.

This Privacy Policy sets out in full how dk11 collects personal data, the purposes for which it is processed, the legal bases on which processing is carried out, who it may be shared with, how long it is retained, and the rights available to you as a data subject. This policy applies to all personal data collected through the dk11 Platform, whether submitted during registration, generated through gameplay and transaction activity, or collected automatically through your use of the Platform.

This Privacy Policy applies to all users of the dk11 Platform, including registered account holders and unregistered visitors to dk11.buzz. It does not apply to any third-party websites, platforms, or services that may be linked to or from the dk11 Platform — you should review the privacy policies of any such third parties independently.

For the purposes of applicable data protection legislation, dk11 is the data controller in respect of personal data collected and processed through the dk11 Platform. As data controller, dk11 determines the purposes and means of the processing of personal data collected from you.

If you have any questions about how your personal data is handled, or wish to exercise any of the rights described in this Privacy Policy, you may contact the dk11 Data Privacy team at any time using the contact details provided in Section 15 of this Privacy Policy.

dk11 collects personal data from you in several ways: directly when you provide it during registration or account management; automatically through your use of the Platform; and through third parties such as payment processors and identity verification services. The categories of personal data collected by dk11 are described in the table below.

dk11 processes your personal data only for specific, clearly defined purposes. We do not process your data for purposes that are incompatible with the purposes for which it was originally collected. The primary purposes for which dk11 processes your personal data are as follows:

• Account Creation and Management: To create and manage your dk11 account, verify your identity (KYC), authenticate your login sessions, and maintain accurate account records.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to maintain financial transaction records as required by our licensing obligations.
• Service Delivery: To provide access to all dk11 gaming services including cricket betting, live casino, slot games, lottery, and all other features of the Platform.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming obligations, and all other requirements of dk11's international gaming licence.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, bonus abuse, and other prohibited activities.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviours, to apply responsible gaming tools activated by you, and to comply with responsible gaming obligations under our licence.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the dk11 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided consent or where dk11 has a legitimate interest to do so — subject to your right to opt out at any time.

dk11 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and dk11 — i.e., the Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with legal and regulatory obligations applicable to dk11 as a licensed gaming operator, including AML/KYC requirements and responsible gaming obligations.
• Legitimate Interests: Processing that serves dk11's legitimate business interests — including fraud prevention, platform security, technical improvement, and certain forms of direct marketing — provided that those interests are not overridden by your privacy rights.
• Consent: Processing that is based on your specific, freely given, and informed consent — principally in relation to marketing communications and certain non-essential cookie categories. You may withdraw consent at any time without affecting the lawfulness of prior processing.

dk11 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. dk11 may share your personal data with the following categories of recipients, solely to the extent necessary for the purposes described in this Privacy Policy:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency payment processors, to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to assist with CNIC verification and age verification processes.
• Game Software Providers: Licensed game studios and live dealer operators who provide the games available on the dk11 Platform may receive limited technical and session data necessary for game delivery and fair-play monitoring.
• Fraud and AML Screening Services: Specialist third-party services engaged for anti-money laundering screening and fraud detection.
• Regulatory and Law Enforcement Authorities: Where required by law or by the conditions of dk11's gaming licence, personal data may be disclosed to the relevant regulatory authority, tax authority, or law enforcement agency.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by dk11 in connection with legal proceedings, compliance reviews, or corporate transactions, subject to appropriate confidentiality obligations.

All third parties with whom dk11 shares personal data are required to process that data in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was shared.

dk11 uses cookies and similar tracking technologies on the dk11 Platform to provide a functioning, personalised, and secure gaming experience. Cookies are small text files stored on your device when you visit the Platform. The categories of cookies used by dk11 are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function correctly — including session management, login authentication, security tokens, and fraud prevention. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences — such as language settings, preferred payment method, and game history display options — to personalise your experience on return visits.
• Analytics Cookies: Used to collect aggregated information about how players use the Platform — including pages visited, session duration, and feature usage — to help dk11 improve the Platform.
• Marketing Cookies: Used to track whether you have interacted with dk11 promotional content, in order to measure campaign effectiveness. These are only placed where you have given consent.

You may manage non-essential cookie preferences through your browser settings or through any cookie preference mechanism provided on the Platform. Please note that disabling certain cookies may affect the availability or performance of some Platform features.

dk11 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The primary security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and dk11 servers.
• Encryption at rest for all personal data and financial records stored on dk11 servers.
• Multi-factor OTP authentication available to all registered players for account login.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Continuous automated monitoring for suspicious login activity, unusual transaction patterns, and potential security incidents.
• Regular penetration testing and security audits conducted by independent third-party security specialists.

dk11 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active dk11 account is retained throughout the lifetime of that account and for a defined period after account closure.
• KYC and Identity Data: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulatory obligations applicable to licensed gaming operators.
• Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping requirements under dk11's gaming licence.
• Support and Communications Data: Retained for a period of two (2) years following resolution of the relevant support interaction, unless retention is required for longer due to an ongoing legal dispute or regulatory investigation.
• Technical and Usage Data: Typically retained in identifiable form for up to twelve (12) months, after which it is aggregated and anonymised for statistical analysis purposes.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or destroyed using industry-standard methods that prevent reconstruction or recovery of the data.

As a data subject whose personal data is processed by dk11, you have the following rights under applicable data protection principles. To exercise any of these rights, contact the dk11 support team — your request will be acknowledged within a reasonable period and responded to without undue delay:

If dk11 discovers or is notified that personal data has been collected from a person under the age of 21 — whether through fraudulent age misrepresentation or any other means — dk11 will immediately close the associated account, delete all personal data collected from the underage individual (except to the extent retention is legally required), and refund any deposits made to the original payment source following verification.

Parents and guardians who become aware that their child may have accessed the dk11 Platform are requested to contact the support team immediately at [email protected] so that the account can be closed promptly and all personal data handled appropriately.

The dk11 Platform may, from time to time, contain references to third-party game providers, payment processors, or other service partners. This Privacy Policy applies solely to the dk11 Platform and the personal data collected by dk11. dk11 is not responsible for the privacy practices of any third-party services, and you are encouraged to review the privacy policies of those third parties independently before providing any personal data to them.

dk11 may send you promotional communications — including bonus offers, deposit match promotions, PSL betting specials, loyalty programme updates, and general platform news — via email or SMS to your registered contact details. Such communications will only be sent where:

• You have provided explicit consent to receive marketing communications during account registration or at a later time; or
• dk11 has a legitimate interest in communicating with you as an existing account holder regarding offers or updates that are relevant to services you have already used.

You may opt out of marketing communications at any time by clicking the unsubscribe link included in any dk11 marketing email, by replying STOP to any dk11 marketing SMS, or by contacting the dk11 support team directly. Opting out of marketing communications does not affect the sending of transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent as part of the core dk11 service.

dk11 reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in applicable law or regulation, changes in the way dk11 processes personal data, or changes in the structure of the dk11 Platform. The date of the most recent update is displayed at the top of this Privacy Policy.

Where changes to this Privacy Policy are material, dk11 will notify registered account holders by displaying a prominent notice on the Platform at next login, or by sending a notification to your registered email address or mobile number. Your continued use of the dk11 Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how your personal data is handled. You can access the current version of this Privacy Policy at any time via the footer link on the dk11 Platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, have a concern about how dk11 has handled your personal data, or need to report a suspected data security incident, please contact the dk11 Data Privacy team using the details below:

dk11 is committed to resolving all privacy-related concerns in good faith. If you are not satisfied with the response you receive from dk11, you may escalate your complaint to the relevant gaming regulatory authority under whose licence dk11 operates.